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TO SHOP
TO SHOP
SUPPORT CENTER
TO SHOP
TO SHOP
SUPPORT CENTER
ORDER ISSUES
ORDER ISSUES
Can I change the shipping address for my order?
Can I change the billing address for my order?
Can I change the email address to my order?
Can I modify my order after I’ve placed it?
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TOY CARE AND CLEANING
TOY CARE AND CLEANING
Do I need a toy cleaner?
How should I clean my vibrating toys?
How do I clean my anal toys?
What type of lube can I use with silicone toys?
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PRODUCTS&STOCK
PRODUCTS&STOCK
Where can I purchase Valiters products and how can I be sure they are real?
When are the out of stock products restocking?
I might be allergic to your products! What can I do?
Does Valiters have any giveaways?
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PAYMENTS
PAYMENTS
Do you offer freebie items?
Do discount codes expire?
How can I pay for my order?
Why Isn’t My Promo Code Working?
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COMMON TOY ISSUES
COMMON TOY ISSUES
My vibrator won’t turn on.
My vibrator won’t turn off.
My vibrator automatically turns on when I put the batteries in.
My rechargeable toy won’t charge.
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RETURNS&REFUNDS
RETURNS&REFUNDS
Return Policy
I bought Valiters from other place. Can I return them?
Can I cancel or refund my purchase befor item ships?
What happens if my package is returned after it is shipped?
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DELIVERY
DELIVERY
My package says delivered, but I didn’t receive it?
How are shipping rates calculated?
Can my parcel be redirected to a different address?
Do you combine orders?
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PRIVACY&SECURITY
PRIVACY&SECURITY
Is my payment information secure?
Can I make a purchase with cash to protect my privacy?
If I give you my email address,will you see it or send me spam?
Is your shipping discreet
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TECHNICAL
TECHNICAL
Do you have a phone number I can contact?
Delayed order confirmation emails
How can I unsubscribe from your emails/newsletters?
I’m not receiving any emails from Valiters.
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