Delivery and Returns Delays

We do our very best to process and ship your order as quickly as possible, however it may encounter delays during its journey to you.

Please note, Valiters is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from transporters to the local carrier in your country or air and ground transportation strikes or delays. Our team can only view the same information that you can via your order’s tracking number.

Please allow our full shipping times to pass before reaching out to our Support team! Shipping may take up to 13 business days.

    If your order is traveling beyond these time frames, please email our Support team by clicking HERE with your order number and tracking information so that we may assist you further!

    For returned orders, please note that we will issue a full refund for your order once it is received at our HQ and confirmed to be undeliverable. We are unable to process a refund for a returned order until we physically receive the package. We apologize for any inconvenience!

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