My rechargeable toy won’t charge.

Brand new-out of the box-first charge

  • Check to make sure the charging cord is properly attached to / plugged in to the device.
  • Check to make sure that you are attempting to power-on the device correctly.
  • Hold the power button down (or plus (+) button) for 5 full seconds- or until the device powers on. Check your product manual for more directions.

My vibe used to charge but now it doesn’t

  • Clean the charging contacts with a cotton swab lightly moistened with rubbing alcohol. Dry thoroughly and attempt to charge again.
  • Investigate whether or not your charging cable is functioning. You may need a new charger. Contact manufacturer directly.
  • See the manufacturer’s website for more troubleshooting tips.
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